How We Work
Unified communications projects touch critical services: voice, contact center, carriers, and emergency calling. Our process is designed to keep those stable while we modernize platforms, clean up legacy UC, and deliver Teams Phone and Cisco projects without unnecessary drama.
1. Discovery & Fit
We start small: understand your environment, your role (MSP or internal IT), and what you are trying to accomplish.
- Short intro call to understand goals and constraints
- Clarify whether this is Teams-first, Cisco-focused, or hybrid
- Identify any obvious blockers or timing issues
- Decide together if there is a good fit to proceed
2. Assessment & Plan
Next, we perform a focused assessment so we are working from facts, not assumptions.
- Lightweight or in-depth UC assessment, depending on scope
- Documentation of current Cisco UC, Teams, and carrier setup
- Identification of risks, technical debt, and required cleanup
- Modernization or project plan with clear phases and options
3. Delivery & Stabilization
Finally, we execute in defined steps, with steady communication and clear acceptance criteria at each stage.
- Configuration, migration, or remediation work as agreed
- Cutover support where needed, with validation steps
- Post-change stabilization and tuning
- Handover documentation for ongoing operations
Working with MSPs
When we partner with MSPs, our role is to sit behind your brand and strengthen your Microsoft and UC practice without adding headcount.
- We join selected discovery calls as your “UC team” when needed
- We provide scope, estimates, and risk input for your proposals
- We deliver under your brand, or co-branded where appropriate
- We hand back a stable environment with documentation your team can support
Working with Internal IT Teams
When we work directly with IT departments, our goal is to provide specialist depth while respecting your internal processes, security, and change management.
- We align with your change control and maintenance windows
- We coordinate with your existing MSPs and carriers, not replace them
- We design with your operations and capacity in mind
- We leave you with clear documentation and recommended next steps
How We Communicate
UC work often crosses multiple teams—network, security, systems, support, and leadership. We keep communication simple and predictable.
- Single primary point of contact on both sides
- Clear agendas and outcomes for working sessions
- Written follow-up after major changes or decisions
- Honest conversation about risks and trade-offs
What We Prioritize
Every environment is different, but our priorities are consistent across projects.
- Platform stability and predictable behavior
- Clear, supportable configurations—not clever one-offs
- E911 and safety requirements that actually work in practice
- A path forward you can continue to operate after we step back
What You Can Expect from Us
- Senior-level expertise in Teams Phone and Cisco UC
- Direct communication, including when something is a bad idea
- Scope and timelines that are realistic, not optimistic
- Respect for your time, your team, and your clients
What We Expect from You
- Access to the right people and systems to do the work safely
- Clear ownership of decisions on business and policy questions
- Honest information about constraints, risks, and history
- Commitment to follow through on agreed changes and next steps
Start with a Short Working Session
The fastest way to see if our approach fits is to walk through a specific UC challenge or upcoming project together. From there, we can outline a focused assessment or targeted engagement that makes sense for your situation.