About Solution Track Consulting
Solution Track Consulting exists to help MSPs and IT teams deliver modern, reliable unified communications—without turning every voice project into a high-risk experiment. We bring senior-level expertise in Microsoft Teams Phone, Cisco UC, and contact center environments, with a focus on clear plans and steady execution.
Focused on Unified Communications That Actually Works
We specialize in the space where Microsoft Teams, Cisco UC, carriers, and contact center all intersect. That’s usually where projects get complicated—and where having a dedicated, experienced team makes the difference between a smooth rollout and a long-running problem.
- Teams Phone architecture, design, and rollout guidance
- Modernization paths from Cisco UC and legacy platforms
- E911 and safety compliance that can be tested and verified
- Contact center and call flow improvements tied to real use cases
Why We Work Primarily with MSPs and IT Teams
MSPs and internal IT organizations often carry responsibility for UC outcomes, even when they don’t have deep voice expertise on staff. We fill that gap.
- MSPs gain a senior UC team without adding permanent headcount
- IT departments get targeted help for complex transitions and upgrades
- Cisco partners gain surge capacity and specialized skills
- Everyone gets clearer plans and fewer surprises
Our Experience
Solution Track Consulting was founded by Stephen Frahm, who has spent more than two decades working in unified communications, infrastructure, and cloud environments across healthcare, enterprise, and service provider settings.
That experience includes supporting large and complex deployments—with Cisco UC, contact center platforms, and voice in regulated environments—where downtime and misconfiguration are not acceptable options.
Today, that background shows up in the way we approach every project: understand the environment, respect the risk, and move forward in a way that operations teams can live with long term.
How That Helps Our Clients
Our clients value a partner who can speak both “deep technical” and “business impact” without overcomplicating things. We focus on:
- Designs that are supportable by your team after we’re done
- Documentation that reflects the environment you actually run
- Honest conversations about trade-offs, risk, and timelines
- Stable, predictable outcomes instead of big, flashy launches
What Makes Us Different
There is no shortage of generic consultants or one-off contractors who “also do UC.” We keep the focus narrow and relevant.
- Specialized in UC—Teams, Cisco, carriers, and contact center
- Practical about constraints, budgets, and internal capacity
- Aligned with MSP and IT team realities, not vendor slides
- Direct in communication—no sugarcoating when something is a bad idea
How We Measure a Good Engagement
For us, a successful engagement looks like this:
- Your users and customers barely notice the transition, because it just works
- Your team understands the new design and can support it
- Emergency calling behaves correctly and can be proven to do so
- You would call us again—and recommend us without hesitation
Let’s Talk About Your UC Environment
Whether you are planning a move to Teams Phone, cleaning up Cisco UC, or trying to stabilize an inherited environment, we can help you define a realistic path forward.