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25 Years of Cisco UC Engineering. Based in Portland.

Senior-led UC engineering practice. You work directly with Stephen Frahm on every engagement.

About Stephen Frahm

I started STC because senior-level UC engineering was too hard to find.

I have spent 25 years working inside complex Cisco UC environments. CUCM, Contact Center, UCCX, Unity, Webex, Amazon Connect. Large enterprises, multi-site deployments, migrations that should have been straightforward and weren’t. I have seen what happens when the wrong person is in the room on a high-stakes engagement. I started Solution Track Consulting so there would be a better option.

Every engagement at STC is led and delivered by me. Not a team you interviewed once and never saw again. If you have a UC environment with real problems and real stakes, that is the work I am here for.

Over 25 years, I have built a network of experienced engineers I can draw on across the full IT landscape, not just UC. When a project needs additional depth, I bring in people I have worked with and trust. You still deal with me. The work still gets done right. Most of my work comes through referral or repeat engagement. That is by design.

Core Specialties

  • Cisco UCCE / UCCX
  • CUCM & Unity Connection
  • E911 Compliance (Kari’s Law / RAY BAUM’s Act)
  • Amazon Connect
  • Webex Calling & Contact Center
  • Multi-Vendor Migrations

Credentials

  • Cisco 360 Partner
  • 25+ Years Enterprise UC
  • Veteran-Owned Business

One engineer. Accountable for everything.

Most UC engagements fail because the person who scoped the work is not the person doing it. At STC that is never the case.

01

You work with Stephen

Not a project manager. Not a junior assigned to your ticket. I lead every engagement from start to finish. When additional depth is needed, I draw on a network of experienced engineers built over 25 years.

02

Accountable to outcomes

The engagement scope is clear up front. You know what you’re getting, and so do I. When the work calls for ongoing involvement, that is available.

03

We look before we touch

Every engagement starts with discovery. We document what is actually in your environment before anyone changes a config. No assumptions, no surprises. When we are done, your team has documentation they can use, not a report that becomes stale in six months.

Want to know if STC is the right fit for your situation?

No sales pitch. A straight conversation about what you are dealing with.

Book a 20-Minute Call