Services
We help MSPs and IT teams deliver modern, stable unified communications — with a focus on Microsoft Teams Phone, Cisco UC, and the messy middle between them.
MSP Partner Enablement
White-label Teams Phone and UC modernization expertise for Microsoft-focused MSPs. We sit behind your brand as your senior UC team, so you can confidently say “yes” to complex voice projects without adding full-time headcount.
- Teams Phone solution design and pre-sales support
- Migrations from Cisco UC and legacy platforms
- Escalation help for complex UC issues
- E911 and compliance guidance for your clients
UC Modernization for IT Teams
Practical UC modernization for organizations running Cisco UC today and moving toward Microsoft Teams Phone or hybrid models. We design and execute a controlled path forward instead of “rip and replace.”
- UC assessments and current-state discovery
- Modernization roadmap and architecture
- Migration planning and cutover support
- Post-migration stabilization and cleanup
Cisco UC Support
For environments that will remain on Cisco UC for the near term, we provide senior-level support and improvements without forcing an immediate migration.
- CUCM, Unity, and UCCX/UCCE configuration and troubleshooting
- Dial plan and routing cleanup
- Version upgrades and compatibility planning
- Health checks and recommendations
E911 & Safety Compliance
We design and validate E911 behavior across Cisco UC and Teams Phone, with a focus on practical compliance that can be tested and documented.
- Kari’s Law & Ray Baum’s Act review and remediation
- Location management strategies for hybrid and remote users
- Test plans and validation support
- Documentation for internal policy and audit readiness
Contact Center & Call Flows
Voice is more than dial tone. We help refine how calls are handled so users and customers actually get the experience you intend.
- UCCX/UCCE call flow review and optimization
- Queue behavior, overflow, and failover design
- Auto attendants and IVR improvements
- Recommendations for future contact center strategy
Start with One Project or Assessment
The best way to work together is to pick a specific opportunity—a Teams Phone rollout, a UC cleanup, or a Cisco UC issue—and use that as a starting point. From there, we can decide whether ongoing partnership makes sense.