UC Modernization for Microsoft Teams & Cisco UC Environments

For IT Teams Balancing Cisco Today with Teams Tomorrow

This modernization service is ideal for organizations that:

• Operate CUCM, Unity, or UCCX/UCCE in production today
• Plan to move toward Microsoft Teams Phone as the long-term platform
• Have critical call flows, integrations, or analog dependencies that must remain stable
• Need a roadmap grounded in operational reality—not vendor hype

Our goal is to modernize without disruption, while creating a unified, manageable future-state platform.

Teams-First, Cisco-Fluent

We approach modernization with Teams Phone as the long-term strategy, while fully understanding the complexity and importance of your existing Cisco UC infrastructure.

• Analyze your Cisco UC environment and current numbering/routing model
• Determine which functions migrate to Teams and which remain in Cisco short-term
• Design interop or staged migration when needed
• Ensure continuity of service throughout the transition

1. UC Assessment & Current-State Discovery

Every modernization effort starts with a clear, validated understanding of what exists today.

• Inventory of CUCM/Unity/UCCX/UCCE components
• Dial plan, translations, and routing analysis
• Carrier, SIP trunk, SBC, and E911 review
• Teams readiness evaluation

You receive a concise findings report that highlights risks, blockers, and required pre-migration cleanup.

2. Modernization Roadmap & Design

With the current state documented, we create a practical path forward—Teams Phone, Cisco upgrades, hybrid, or phased combinations.

• Architecture for Teams Phone, SBC, and carrier services
• Recommendations for Operator Connect or Direct Routing
• Defined phases and user migration waves
• Impact analysis for contact center and analog devices

3. Migration, Cutover & Stabilization

We stay engaged through configuration, migration, and final cleanup to ensure platforms behave as designed.

• Configuration of Teams Phone and required SBC components
• Carrier coordination and number porting
• Cutover runbooks, validation, and rollback planning
• Post-migration tuning and documentation

E911 Compliance & Critical Services

Modern UC environments must support accurate emergency calling across hybrid and remote work models.

• Kari’s Law & Ray Baum’s Act compliance review
• Location management design for Cisco and Teams
• Validation testing and recommended controls
• Documentation for compliance and audit requirements

Eliminating Years of UC Technical Debt

UC modernization is the perfect time to remove the configuration drift and emergency fixes hiding in production.

• Dial plan normalization and rationalization
• Removal of obsolete routes and unused objects
• Cleanup of call flows, hunt groups, and queue logic
• Accurate documentation of the final environment

How We Work with Your IT Team

We integrate directly with your technical staff while coordinating with your MSP, carrier, and platform vendors. Your team remains in control; we provide specialized UC leadership.

• Defined assessment and roadmap engagements
• Project-based modernization and migration work
• Targeted advisory sessions for architecture decisions
• Clear communication and deliverables at each phase

Why Bring in a UC Specialist

Unified communications modernization touches identity, network, security, carriers, and user experience. It’s easy to underestimate the complexity until something breaks in production.

• Deep experience across Cisco UC and cloud voice platforms
• Strong understanding of Teams Phone architecture and deployment models
• Balanced focus on reliability, risk reduction, and user experience
• Steady, low-drama execution—no big-bang surprises

Start with a UC Modernization Assessment

The first step is a focused assessment of your Cisco UC and Teams landscape. From there, we deliver a practical modernization plan aligned with your timelines, risk tolerance, and operational requirements.