Moving from CUCM to Webex Calling, Microsoft Teams, or Amazon Connect is a major inflection point. STC surfaces what your vendor’s migration tool will never show you, so you lead the transition with a clear picture of what you are bringing and what you are leaving behind.
Every migration I have walked into had at least one dial plan artifact that had been wrong for years. Nobody knew, nobody touched it, and the cloud platform carried it forward. Finding that before go-live is the whole job.
Stephen Frahm, Principal Consultant, Solution Track Consulting
Three workstreams that give you control of the migration before your window opens.
01
We map every route pattern, translation rule, and dial peer against actual call traffic, not documentation. What’s routing where, what’s dead, and what will break in a cloud-native dial plan.
02
Auto-attendants, hunt groups, call queues, and UCCX/UCCE flows that have accumulated years of undocumented changes. We trace what actually happens, not what the original design intended.
03
E911, MLTS compliance, and recording obligations don’t disappear when you move to the cloud. They follow the call. We flag every compliance gap before it becomes a regulatory incident post-cutover.
Two documents your migration team can act on immediately.
Current-state documentation your migration vendor should have produced but didn’t
A sequenced migration plan built around what actually exists, so the environment you migrate into is one your team can manage long term
Migration windows are short. Get the audit done first, and your team will have a clear picture of what they are migrating into, not just what they are leaving behind.
Book Your Audit Consultation