Moving from CUCM to Webex Calling, Microsoft Teams, or Amazon Connect is a major inflection point. I surface what your vendor’s migration tool will never show you, so you lead the transition with a clear picture of what you’re bringing and what you’re leaving behind.
Three workstreams that give you control of the migration before your window opens.
01
I map every route pattern, translation rule, and dial peer against actual call traffic, not documentation. What’s routing where, what’s dead, and what will break in a cloud-native dial plan.
02
Auto-attendants, hunt groups, call queues, and UCCX/UCCE flows that have accumulated years of undocumented changes. I trace what actually happens, not what the original design intended.
03
E911, MLTS compliance, and recording obligations don’t disappear when you move to the cloud. They follow the call. I flag every compliance gap before it becomes a regulatory incident post-cutover.
Two documents your migration team can act on immediately.
Current-state documentation your migration vendor should have produced but didn’t
A sequenced migration plan built around what actually exists, so the environment you migrate into is one your team can manage long term
Migration windows are short. Get the audit done first, and your team will have a clear picture of what they’re migrating into, not just what they’re leaving behind.
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