Moving from CUCM to Webex Calling, Microsoft Teams, or Amazon Connect is a major inflection point. STC surfaces what your vendor's migration tool will never show you, so you lead the transition instead of inheriting its problems.
Every migration I have walked into had at least one dial plan artifact that had been wrong for years. Nobody knew, nobody touched it, and the cloud platform carried it forward. Finding that before go-live is the whole job.
Stephen Frahm, Principal Consultant, Solution Track Consulting
Three workstreams, executed before your migration window opens.
We map every route pattern, translation rule, and dial peer against actual call traffic, not documentation. What's routing where, what's dead, and what will break in a cloud-native dial plan.
Auto-attendants, hunt groups, call queues, and UCCX/UCCE flows that have accumulated years of undocumented changes. We trace what actually happens, not what the original design intended.
E911, MLTS compliance, and recording obligations don't disappear when you move to the cloud. They follow the call. We flag every compliance gap before it becomes a regulatory incident post-cutover.
Two documents your migration team can act on immediately.
Current-state documentation your migration vendor should have produced but didn't
A sequenced migration plan built around what actually exists, not the vendor's template
Migration windows are short and rollbacks are painful. Get the audit done before you're under pressure.
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